According to human engineering guidelines, which of the following is NOT a recommended kind of user feedback to employ?

According to human engineering guidelines, which of the following is NOT a recommended kind of user feedback to employ?

A) Tell the user what the system expects right now.
B) Tell the user that data has been entered correctly.
C) Inform the user of the progress of processing using an updating percentage or a progressing status bar.
D) Tell the user that a task was completed or not completed
E) Explain to the user the reason for a delay in processing


Answer: C) Inform the user of the progress of processing using an updating percentage or a progressing status bar

Which of the following is NOT a step of the user interface design process?

Which of the following is NOT a step of the user interface design process?

A) chart the user interface dialogue
B) prototype the dialogues and user interface
C) obtain user feedback
D) repeat the above steps as necessary
E) all of these


Answer: E) all of these

Which of the following techniques for providing online help appears when the user positions the cursor over an icon?

Which of the following techniques for providing online help appears when the user positions the cursor over an icon?

A) tool tips
B) wizards
C) agents
D) pop-up menus
E) none of these


Answer: A) tool tips

With respect to the tone of a dialogue, use which of the following guidelines?

With respect to the tone of a dialogue, use which of the following guidelines?

A) make things funny
B) use slang so users understand
C) don't be condescending
D) use abbreviations so that users can read them more quickly
E) none of these


Answer: C) don't be condescending

An important authentication guideline is to assign privileges to:

An important authentication guideline is to assign privileges to:

A) individuals
B) users
C) rules
D) roles
E) computers


Answer: D) roles

Which of the following verbs should be avoided in terminal dialogue?

Which of the following verbs should be avoided in terminal dialogue?

A) select
B) type
C) hit
D) press
E) quit


Answer: C) hit

Which would be the best user error message?

Which would be the best user error message?

A) Invalid parameter
B) You must type a user name to continue.
C) enter a user name to continue.
D) Gotcha! Type in your user name.
E) Point the cursor on user name and type one, please.


Answer: B) You must type a user name to continue.

When using terminology in the dialogue screens you should do the following:

When using terminology in the dialogue screens you should do the following:

A) use abbreviations
B) use a lot of computer jargon
C) instructions should be carefully phrased, employing appropriate action verbs
D) display attributes should be restricted to specific areas of the screen
E) none of these


Answer: C) instructions should be carefully phrased, employing appropriate action verbs

Which of the following is NOT a human engineering guideline?

Which of the following is NOT a human engineering guideline?

A) The user should always be aware of what to do next.
B) Various types of information should always appear in the same display area.
C) Blinking text should be used for any pop-up message.
D) Users should not be allowed to proceed without correcting an error.
E) none of these


Answer: C) Blinking text should be used for any pop-up message.

A user who will spend considerable time using specific programs and is likely to become comfortable and familiar with the terminal's operation is called a:

A user who will spend considerable time using specific programs and is likely to become comfortable and familiar with the terminal's operation is called a:

A) expert user
B) system owner
C) casual user
D) system builder
E) none of these



Answer: A) expert user

Which of the following instruction-driven interfaces allows the user to enter questions?

Which of the following instruction-driven interfaces allows the user to enter questions?

A) language-based
B) mnemonic
C) natural language
D) A and B
E) none of these


Answer: C) natural language

A listing of the names of all students enrolled at a university would be an example of a(n):

A listing of the names of all students enrolled at a university would be an example of a(n):

A) summary report
B) exception report
C) external report
D) detailed report
E) none of these


Answer: D) detailed report

A count of the number of students enrolled in each major would be an example of a(n):

A count of the number of students enrolled in each major would be an example of a(n):

A) summary report
B) exception report
C) external report
D) detailed report
E) none of these


Answer: A) summary report

A list of the names all students currently earning a D or lower would be an example of a(n):

A list of the names all students currently earning a D or lower would be an example of a(n):

A) summary report
B) exception report
C) external report
D) detailed report
E) none of these


Answer: B) exception report

Which of the following reports filter data before it is presented to the manager as information, and only includes information about records that are out of the ordinary or not according to some standard?

Which of the following reports filter data before it is presented to the manager as information, and only includes information about records that are out of the ordinary or not according to some standard?

A) summary
B) exception
C) external
D) detailed
E) none of these


Answer: B) exception

Which of the following is a design issue related to preprinted forms?

Which of the following is a design issue related to preprinted forms?

A) Should the form be designed for mailing? If so, address locations become important based on whether or not windowed envelopes will be used.
B) How many forms will be required for printing each day? Week? Month? Year?
C) What preprinted information must appear on the form? This includes contact information, headings, labels and other common information to appear on all copies of the form.
D) What legends, policies and instructions need to be printed on the form (both front and back)?
E) all of these


Answer: E) all of these

Computer outputs should be simple to read and interpret. Which of the following is a guideline that applies to this principle?

Computer outputs should be simple to read and interpret. Which of the following is a guideline that applies to this principle?

A) every output should have a title
B) every output should be dated and time stamped
C) only required information should be printed or displayed
D) information should never have to be manually edited to become usable
E) all of these


Answer: E) all of these

Which kind of chart shows the relationship of parts to a whole? It is useful for summarizing percentages of a whole within a single series of data.

Which kind of chart shows the relationship of parts to a whole? It is useful for summarizing percentages of a whole within a single series of data. 

A) area
B) radar
C) pie
D) scatter
E) none of these


Answer: C) pie

A term coined to collectively describe any information presented in a format other than traditional numbers, codes and words; including: graphics, sound, pictures and animation, is:

A term coined to collectively describe any information presented in a format other than traditional numbers, codes and words; including: graphics, sound, pictures and animation, is:

A) multimodal
B) graphical
C) zoned
D) multimedia
E) none of these


Answer: D) multimedia

Many of today's retail and consumer transactions are enabled or enhanced by:

Many of today's retail and consumer transactions are enabled or enhanced by: 

A) printed output
B) display screens
C) point of sale terminals
D) tabular terminals
E) none of these


Answer: C) point of sale terminals