According to human engineering guidelines, which of the following is NOT a recommended kind of user feedback to employ?

According to human engineering guidelines, which of the following is NOT a recommended kind of user feedback to employ?

A) Tell the user what the system expects right now.
B) Tell the user that data has been entered correctly.
C) Inform the user of the progress of processing using an updating percentage or a progressing status bar.
D) Tell the user that a task was completed or not completed
E) Explain to the user the reason for a delay in processing


Answer: C) Inform the user of the progress of processing using an updating percentage or a progressing status bar

Which of the following is NOT a step of the user interface design process?

Which of the following is NOT a step of the user interface design process?

A) chart the user interface dialogue
B) prototype the dialogues and user interface
C) obtain user feedback
D) repeat the above steps as necessary
E) all of these


Answer: E) all of these

Which of the following techniques for providing online help appears when the user positions the cursor over an icon?

Which of the following techniques for providing online help appears when the user positions the cursor over an icon?

A) tool tips
B) wizards
C) agents
D) pop-up menus
E) none of these


Answer: A) tool tips

With respect to the tone of a dialogue, use which of the following guidelines?

With respect to the tone of a dialogue, use which of the following guidelines?

A) make things funny
B) use slang so users understand
C) don't be condescending
D) use abbreviations so that users can read them more quickly
E) none of these


Answer: C) don't be condescending

An important authentication guideline is to assign privileges to:

An important authentication guideline is to assign privileges to:

A) individuals
B) users
C) rules
D) roles
E) computers


Answer: D) roles

Which of the following verbs should be avoided in terminal dialogue?

Which of the following verbs should be avoided in terminal dialogue?

A) select
B) type
C) hit
D) press
E) quit


Answer: C) hit

Which would be the best user error message?

Which would be the best user error message?

A) Invalid parameter
B) You must type a user name to continue.
C) enter a user name to continue.
D) Gotcha! Type in your user name.
E) Point the cursor on user name and type one, please.


Answer: B) You must type a user name to continue.

When using terminology in the dialogue screens you should do the following:

When using terminology in the dialogue screens you should do the following:

A) use abbreviations
B) use a lot of computer jargon
C) instructions should be carefully phrased, employing appropriate action verbs
D) display attributes should be restricted to specific areas of the screen
E) none of these


Answer: C) instructions should be carefully phrased, employing appropriate action verbs

Which of the following is NOT a human engineering guideline?

Which of the following is NOT a human engineering guideline?

A) The user should always be aware of what to do next.
B) Various types of information should always appear in the same display area.
C) Blinking text should be used for any pop-up message.
D) Users should not be allowed to proceed without correcting an error.
E) none of these


Answer: C) Blinking text should be used for any pop-up message.

A user who will spend considerable time using specific programs and is likely to become comfortable and familiar with the terminal's operation is called a:

A user who will spend considerable time using specific programs and is likely to become comfortable and familiar with the terminal's operation is called a:

A) expert user
B) system owner
C) casual user
D) system builder
E) none of these



Answer: A) expert user

Which of the following instruction-driven interfaces allows the user to enter questions?

Which of the following instruction-driven interfaces allows the user to enter questions?

A) language-based
B) mnemonic
C) natural language
D) A and B
E) none of these


Answer: C) natural language

A listing of the names of all students enrolled at a university would be an example of a(n):

A listing of the names of all students enrolled at a university would be an example of a(n):

A) summary report
B) exception report
C) external report
D) detailed report
E) none of these


Answer: D) detailed report

A count of the number of students enrolled in each major would be an example of a(n):

A count of the number of students enrolled in each major would be an example of a(n):

A) summary report
B) exception report
C) external report
D) detailed report
E) none of these


Answer: A) summary report

A list of the names all students currently earning a D or lower would be an example of a(n):

A list of the names all students currently earning a D or lower would be an example of a(n):

A) summary report
B) exception report
C) external report
D) detailed report
E) none of these


Answer: B) exception report

Which of the following reports filter data before it is presented to the manager as information, and only includes information about records that are out of the ordinary or not according to some standard?

Which of the following reports filter data before it is presented to the manager as information, and only includes information about records that are out of the ordinary or not according to some standard?

A) summary
B) exception
C) external
D) detailed
E) none of these


Answer: B) exception

Which of the following is a design issue related to preprinted forms?

Which of the following is a design issue related to preprinted forms?

A) Should the form be designed for mailing? If so, address locations become important based on whether or not windowed envelopes will be used.
B) How many forms will be required for printing each day? Week? Month? Year?
C) What preprinted information must appear on the form? This includes contact information, headings, labels and other common information to appear on all copies of the form.
D) What legends, policies and instructions need to be printed on the form (both front and back)?
E) all of these


Answer: E) all of these

Computer outputs should be simple to read and interpret. Which of the following is a guideline that applies to this principle?

Computer outputs should be simple to read and interpret. Which of the following is a guideline that applies to this principle?

A) every output should have a title
B) every output should be dated and time stamped
C) only required information should be printed or displayed
D) information should never have to be manually edited to become usable
E) all of these


Answer: E) all of these

Which kind of chart shows the relationship of parts to a whole? It is useful for summarizing percentages of a whole within a single series of data.

Which kind of chart shows the relationship of parts to a whole? It is useful for summarizing percentages of a whole within a single series of data. 

A) area
B) radar
C) pie
D) scatter
E) none of these


Answer: C) pie

A term coined to collectively describe any information presented in a format other than traditional numbers, codes and words; including: graphics, sound, pictures and animation, is:

A term coined to collectively describe any information presented in a format other than traditional numbers, codes and words; including: graphics, sound, pictures and animation, is:

A) multimodal
B) graphical
C) zoned
D) multimedia
E) none of these


Answer: D) multimedia

Many of today's retail and consumer transactions are enabled or enhanced by:

Many of today's retail and consumer transactions are enabled or enhanced by: 

A) printed output
B) display screens
C) point of sale terminals
D) tabular terminals
E) none of these


Answer: C) point of sale terminals

When several different vendors and/or products are candidates and you want to solicit competitive proposals and quotes, what would you use?

When several different vendors and/or products are candidates and you want to solicit competitive proposals and quotes, what would you use?

A) Request for proposal (RFP)
B) Request for quotation (RFQ)
C) Request for specification (RFS)
D) Request for design (RFD)
E) None of these


Answer: A) Request for proposal (RFP)

When you have already decided on the specific product, but that product can be acquired from different vendors or distributors, what would you use to solicit a proposal from a vendor?

When you have already decided on the specific product, but that product can be acquired from different vendors or distributors, what would you use to solicit a proposal from a vendor? 

A) Request for proposal (RFP)
B) Request for quotation (RFQ)
C) Request for specification (RFS)
D) Request for design (RFD)
E) None of these


Answer: B) Request for quotation (RFQ)

What defines the technologies to be used by (and used to build) one, more, or all information systems in terms of their data, processes, interfaces and network components?

What defines the technologies to be used by (and used to build) one, more, or all information systems in terms of their data, processes, interfaces and network components? 

A) Rapid application development
B) Object-oriented design
C) Application architecture
D) Prototyping
E) None of these


Answer: C) Application architecture

Which technique emphasizes the participative development among system owners, users, designers, and builders?

Which technique emphasizes the participative development among system owners, users, designers, and builders? 

A) Rapid application development
B) Joint application development
C) Application architecture
D) Both rapid application development and joint application development
E) None of these


Answer: D) Both rapid application development and joint application development

The merger of various structured techniques (especially data-driven information engineering) with prototyping techniques and joint application techniques to accelerate systems development is known as:

The merger of various structured techniques (especially data-driven information engineering) with prototyping techniques and joint application techniques to accelerate systems development is known as: 

A) Application architecture
B) Object-oriented design
C) Model-driven design
D) Rapid application development
E) None of these


Answer: D) Rapid application development

Which of the following is a disadvantage of prototyping?

Which of the following is a disadvantage of prototyping? 

A) Prototyping encourages a return to the "code, implement and repair" life cycle.
B) Prototypes are a passive model of the system.
C) End-users don't fully understand their requirements until they see them implemented.
D) Errors cannot be detected as easily when a prototype is developed.
E) None of these


Answer: A) Prototyping encourages a return to the "code, implement and repair" life cycle.

Which of the following is an advantage of prototyping?

Which of the following is an advantage of prototyping? 

A) Prototypes are an active, not passive, model that end-users can see, touch, feel and experience.
B) Prototyping can increase creativity because it allows for quicker user feedback, which can lead to better solutions.
C) Prototyping accelerates several phases of the life cycle.
D) Iteration and change are a natural consequence of systems development. Prototyping better fits this natural situation because it assumes that a prototype evolves.
E) All of these


Answer: E) All of these

A structure chart:

A structure chart: 

A) Is derived by studying the flow of data through the program
B) Is created during systems design
C) Does not address all aspects of design
D) Is the software model, derived from structured design!
E) All of these


Answer: E) All of these

Which of the following are examples of model-driven approaches?

Which of the following are examples of model-driven approaches?

A) Structured design, rapid application development, CASE
B) Information engineering, CASE, joint application design
C) Object-oriented design, joint application, and rapid application development
D) Structured design, information engineering and object-oriented design
E) None of these


Answer: D) Structured design, information engineering and object-oriented design

Which of the following emphasizes the drawing of pictorial system models to document the technical or implementation aspects of a new system?

Which of the following emphasizes the drawing of pictorial system models to document the technical or implementation aspects of a new system? 

A) Model-driven design
B) Rapid application development
C) Joint application development
D) Both rapid application development and joint application design
E) None of these


Answer: A) Model-driven design

In the procurement phase, which of the following is a resource used to conduct research on the technical alternatives?

In the procurement phase, which of the following is a resource used to conduct research on the technical alternatives? 

A) Technical and professional journals
B) Internal standards
C) Information services
D) Trade newspapers and periodicals
E) All of these


Answer: E) All of these

Which of the following is a purpose of the procurement and decision analysis phase?

Which of the following is a purpose of the procurement and decision analysis phase? 

A) Identify and research specific products that could support our recommended solution for the target information system.
B) Solicit, evaluate, and rank vendor proposals.
C) Select and recommend the best vendor proposal.
D) Contract with the awarded vendor to obtain the product.
E) All of these


Answer: E) All of these