When using a ____ diagram to investigate the causes of a problem, an analyst first states the problem and then draws a main bone with sub-bones that represent possible causes of the problem.
a. wishbone c. jawbone
b. fishbone d. crossbones
Answer: B
When using a ____ diagram to investigate the causes of a problem, an analyst first states the problem and then draws a main bone with sub-bones that represent possible causes of the problem.
a. wishbone c. jawbone
b. fishbone d. crossbones
Answer: B
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