Archive for July 2018

What is the purpose of documenting the information that is obtained from the customer in the work order?

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What is the purpose of documenting the information that is obtained from the customer in the work order?






  • to create a centralized database of possible problems
  • to use the information for marketing purposes
  • to keep track of parts that are ordered
  • to use the information to aid in solving the problem



Answer: to use the information to aid in solving the problem

A technician needs to upgrade the file system on a Windows XP computer from FAT32 to NTFS without losing user data. Which course of action should be taken to upgrade the file system to NTFS?

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A technician needs to upgrade the file system on a Windows XP computer from FAT32 to NTFS without losing user data. Which course of action should be taken to upgrade the file system to NTFS?






  • Use the Disk Management utility to convert the drive from Basic to Dynamic, which changes the file system to NTFS automatically.
  • Reformat all of the existing partitions and use the NTFS file system.
  • Run the CONVERT.EXE utility to convert the file system to NTFS.
  • Reinstall Windows XP and to format the drive choose NTFS when prompted.



Answer: Run the CONVERT.EXE utility to convert the file system to NTFS.

A computer with the Windows 7 operating system fails to boot when the system is powered on. The technician suspects that the operating system has been attacked by a virus that rendered the system inoperable. What measure could be taken to restore system functionality?

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A computer with the Windows 7 operating system fails to boot when the system is powered on. The technician suspects that the operating system has been attacked by a virus that rendered the system inoperable. What measure could be taken to restore system functionality?





  • Run chkdsk on the affected drive to restore system files to their post-installation state.
  • Use an incremental backup to restore the system.
  • Use a system image that was created prior to the failure to restore the system.
  • Use a differential backup to restore the system.



Answer: Use a system image that was created prior to the failure to restore the system.

A technician notices that a program that is listed in the registry of a Windows computer is not found on that computer. What is a possible solution to the problem?

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A technician notices that a program that is listed in the registry of a Windows computer is not found on that computer. What is a possible solution to the problem?






  • Restore the ntdetect.com file from the installation media.
  • Run fdisk /mbr from the command prompt.
  • Restore the boot.ini file from the installation media.
  • Reinstall the application. Then, run the uninstall program.



Answer: Reinstall the application. Then, run the uninstall program.

A user notices that some of the programs that are installed before upgrading to Windows 7 no longer function properly after the upgrade. What can the user do to fix this problem?

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A user notices that some of the programs that are installed before upgrading to Windows 7 no longer function properly after the upgrade. What can the user do to fix this problem?





  • Run the programs in Compatibility Mode.
  • Lower the UAC setting in the Change User Account Control settings dialog box of the User Accounts control.
  • Use the System Restore utility.
  • Update the driver for the graphics card.



Answer: Run the programs in Compatibility Mode.

A technician has loaded an incorrect video driver on a Windows 7 computer. How can the technician revert to a previous driver?

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A technician has loaded an incorrect video driver on a Windows 7 computer. How can the technician revert to a previous driver?







  • Select the video adapter card Properties in Device Manager, select the Driver tab, and click Roll Back Driver.
  • Use the Devices and Printers control panel to right-click on the monitor, and select Properties.Select Roll Back Driver.
  • Select Create a Restore Point from System Tools.
  • Use regedit to remove the information about the graphics driver from the registry.



Answer: Select the video adapter card Properties in Device Manager, select the Driver tab, and click Roll Back Driver.

What are two features of the active partition of a hard drive? (Choose two.)

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What are two features of the active partition of a hard drive? (Choose two.)




  • The active partition must be a primary partition.
  • Up to four primary partitions can be marked as active.
  • The operating system uses the active partition to boot the system.
  • The active partition may include the manufacturer recovery partition.
  • An active partition must be assigned C: as the drive letter




Answer: The active partition must be a primary partition.

The operating system uses the active partition to boot the system.

When would a printer be considered a network host?

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When would a printer be considered a network host?





  • when it is connected to a workstation
  • when it is connected to a laptop
  • when it is connected to a switch
  • when it is connected to a PC


Answer: when it is connected to a switch

What would be a disadvantage of configuring a wireless router or access point to operate only in accordance with the 802.11g protocol standard?

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What would be a disadvantage of configuring a wireless router or access point to operate only in accordance with the 802.11g protocol standard?





802.11a wireless devices will not be able to connect to the wireless network.
The 802.11g standard does not support static IP addressing.
The 802.11g standard does not support advanced network security features.
Using only 802.11g will cause multiple SSIDs to be broadcast.


Answer: 802.11a wireless devices will not be able to connect to the wireless network.

A technician is troubleshooting a problem where the user claims access to the Internet is not working, but there was access to the Internet the day before. Upon investigation, the technician determines that the user cannot access the network printer in the office either. The network printer is on the same network as the computer. The computer has 169.254.100.88 assigned as an IP address. What is the most likely problem?

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A technician is troubleshooting a problem where the user claims access to the Internet is not working, but there was access to the Internet the day before. Upon investigation, the technician determines that the user cannot access the network printer in the office either. The network printer is on the same network as the computer. The computer has 169.254.100.88 assigned as an IP address. What is the most likely problem?






  • The router that connects this network to other networks is down.
  • The network interface card driver needs to be updated.
  • The IP default gateway on the computer is incorrect.
  • The computer cannot communicate with a DHCP server.



Answer: The computer cannot communicate with a DHCP server.

Which statement describes the logical topology for a LAN?

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Which statement describes the logical topology for a LAN?





  • It describes how computers access the LAN medium.
  • It depicts the locations of main routers and switches in a LAN.
  • It lists the number of computers, routers, and switches on the LAN.
  • It defines how computers connect to a LAN.



Answer: It describes how computers access the LAN medium.

When is a dial-up connection used to connect to an Internet provider?

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When is a dial-up connection used to connect to an Internet provider?




when a high-speed connection is provided over a cable TV network
when a digital connection is provided using ISDN
when a regular telephone line is used
when a cellular telephone provides the service


Answer: when a regular telephone line is used

Which recommendation should be observed when replacing existing memory?

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Which recommendation should be observed when replacing existing memory?






  • The new memory should exceed the capacity of the hard drive.
  • The new memory should operate at the same speed as the hard drive.
  • The new memory should be as fast or faster than existing memory.
  • The new memory should be as fast or faster as the cache found in the processor.



Answer: The new memory should be as fast or faster than existing memory.

Verify in the laptop software whether any wireless networks are detected.

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Verify in the laptop software whether any wireless networks are detected.





  • Verify that the laptop is plugged into an electrical outlet.
  • Reconfigure TCP/IP settings on the laptop.
  • Try moving the laptop to different places to see if a signal can be detected.
  • Reinsert the laptop battery.
  • networks are detected.




Answer: signal can be detected.

A computer is assigned an IP address of 169.254.33.16. What can be said about the computer, based on the assigned address?

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A computer is assigned an IP address of 169.254.33.16. What can be said about the computer, based on the assigned address?






  • it cannot communicate outside its own network.
  • it has a public IP address that has been translated to a private IP address.
  • it can communicate on the local network as well as on the Internet.
  • it can communicate with networks inside a particular company with subnets.



Answer: it cannot communicate outside its own network.

A technician installed a network adapter in a computer and wants to test network connectivity. The ping command can receive responses from workstations on the same subnet but not from remote workstations. What could be causing the problem?

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A technician installed a network adapter in a computer and wants to test network connectivity. The ping command can receive responses from workstations on the same subnet but not from remote workstations. What could be causing the problem?






  • The NIC driver is out of date.
  • The default gateway is incorrect.
  • The operating system is not compatible with the remote sites.
  • The TCP/IP protocol stack is not loaded.



Answer: The default gateway is incorrect.

A customer has a computer for a home business, but wants to have another computer as a web server. What would be the best solution for the customer to share the monitor, mouse, and keyboard between the two computers?

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A customer has a computer for a home business, but wants to have another computer as a web server. What would be the best solution for the customer to share the monitor, mouse, and keyboard between the two computers?






  • multipurpose device
  • access point
  • KVM switch
  • network switch
  • USB hub



Answer: KVM switch

A technician has replaced the batteries in all the company laptops. Which source will have information on the proper disposal requirements for the old batteries?

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A technician has replaced the batteries in all the company laptops. Which source will have information on the proper disposal requirements for the old batteries?





  • OSHA web site
  • MSDS
  • The website of the laptop manufacturer
  • Local environmental regulations



Answer: Local environmental regulations

A computer user complains of a computer that freezes up after about five minutes of use. The technician checks the computer BIOS to see if there might be a configuration problem that is causing the computer to behave consistently in this manner. While the technician is reviewing the information, the computer once again freezes. What is the probable cause of the computer problem?

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A computer user complains of a computer that freezes up after about five minutes of use. The technician checks the computer BIOS to see if there might be a configuration problem that is causing the computer to behave consistently in this manner. While the technician is reviewing the information, the computer once again freezes. What is the probable cause of the computer problem?






  • The CPU fan is not functioning.
  • The BIOS is corrupt.
  • The hard drive is failing.
  • The CMOS battery has failed



Answer: The CPU fan is not functioning.

A technician needs to purchase a new video adapter for a computer. In addition to performance and price, which factor should be considered when selecting the adapter?

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A technician needs to purchase a new video adapter for a computer. In addition to performance and price, which factor should be considered when selecting the adapter?






  • Type of installed hard drive
  • Motherboard manufacturer
  • Expansion slot type
  • Amount of installed system memory



Answer: Expansion slot type

A technician notices that an application is not responding to commands and that the computer seems to respond slowly when applications are opened. What is the best administrative tool to force the release of system resources from the unresponsive application?

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A technician notices that an application is not responding to commands and that the computer seems to respond slowly when applications are opened. What is the best administrative tool to force the release of system resources from the unresponsive application?






  • System Restore
  • Event Viewer
  • Task Manager
  • Add or Remove Programs



Answer: Task Manager

After a computer is powered on, Windows 7 fails to start. What initial procedure would a technician use to deal with this failure?

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After a computer is powered on, Windows 7 fails to start. What initial procedure would a technician use to deal with this failure?






  • Boot from a Windows 7 installation media and access the System Restore utility.
  • Access the Control Panel and choose Restore Files from Backup from the System and Security menu.
  • Create a System Repair Disc and restore the image.
  • Press the F2 key during the boot process and start the computer is Safe Mode.



Answer: Boot from a Windows 7 installation media and access the System Restore utility.

What is the purpose of RAID adapters?

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What is the purpose of RAID adapters?





To provide enhanced audio and graphic capabilities
To connect multiple storage devices for redundancy or speed
To allow older PCI technology expansion slots to be used
To connect peripheral devices to a PC to improve performance


Answer: To connect multiple storage devices for redundancy or speed

A technician is troubleshooting a computer that is experiencing hardware failure detected by the BIOS. What is one way this failure is indicated?

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A technician is troubleshooting a computer that is experiencing hardware failure detected by the BIOS. What is one way this failure is indicated?





  • The computer returns an error message that indicates the I/O address of the failing device.
  • The computer automatically boots into Safe Mode and displays a warning on the screen.
  • The computer emits a pattern of beeps indicating the failing device.
  • The screen flashes with a red background and displays a warning message.



Answer: The computer emits a pattern of beeps indicating the failing device.

When installing a network adapter into a client computer, a technician notices that the contacts on the adapter need to be cleaned. Which solution should the technician use to clean the contact?

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When installing a network adapter into a client computer, a technician notices that the contacts on the adapter need to be cleaned. Which solution should the technician use to clean the contact?






  • Glass cleaner
  • Slightly abrasive cleanser
  • Mild detergent
  • Isopropyl alcohol



Answer: Isopropyl alcohol

Why does a technician wear an antistatic wrist strap?

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Why does a technician wear an antistatic wrist strap?






  • To prevent damage to electronic components inside the computer
  • To be grounded while working on the computer
  • To keep sensitive computer components dust-free before installation
  • To use the power supply of the computer to store static electricity



Answer: To prevent damage to electronic components inside the computer

A network technician has been asked to determine the best Internet connection for a branch office located in a new metropolitan office building. Which connection would provide the highest bandwidth and reliability at the lowest cost?

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A network technician has been asked to determine the best Internet connection for a branch office located in a new metropolitan office building. Which connection would provide the highest bandwidth and reliability at the lowest cost?




ISDN
DSL
Dial-up
Satellite


Answer: DSL

What are two consequences of setting an incorrect boot order in the system BIOS? (Choose two.)

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What are two consequences of setting an incorrect boot order in the system BIOS? (Choose two.)






  • The computer displays an 'Inaccessible Boot Device' error after POST.
  • The computer displays an 'Invalid Boot Disk' error after POST.
  • The computer continually restarts without displaying the desktop.
  • The computer displays a 'Missing NTLDR' error after POST.
  • The computer locks up without any error messages.



Answer: The computer displays an 'Invalid Boot Disk' error after POST.

Which wireless security procedure should be used to hide the WLAN ID from wireless clients?

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Which wireless security procedure should be used to hide the WLAN ID from wireless clients?




A. Configure WEP only on the access point.
B. Disable the broadcast of the SSID on the access point.
C. Decrease the antenna spectrum on each wireless client.
D. Configure MAC address filtering on the access point.
E. Install WAP on the wireless clients.


Answer: Disable the broadcast of the SSID on the access point.

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